Reference

Legal Terms That Apply to Your Account

Everything that governs your CK66 account — from how we handle your data to how disputes are resolved — is set out here.

Account PolicyData HandlingJurisdiction RulesUser RightsWallet Terms
CK66 Legal Terms That Apply to Your Account
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about these terms, a data request, or an account dispute, contact us through any of the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready — it speeds up the reconciliation process significantly.

Live Chat Available directly in the account dashboard. For legal or policy questions, select the Account & Legal category when you open the chat window.
Email Support Send detailed account or data queries to our support address. Include your registered mobile number and a clear description of the issue.
Account Portal Log into your account and navigate to Help to submit a formal request for data access, account review, or policy clarification.
DATA AND ACCOUNT SECURITY

How We Protect What You Share

Your account data stays within the platform and is not sold or shared with third-party marketing services. We use SSL encryption on all account pages and transaction flows. Cookies are used to keep your session active and to remember your preferences — you can manage cookie settings through your browser, though disabling certain cookies may affect account functionality.

Data Retention

We hold your account and transaction data for as long as your account is active and for a defined period after closure, in line with standard record-keeping requirements.

Cookie Policy

Session cookies are essential for account access. Analytics cookies help us understand how the platform is used. You can opt out of non-essential cookies in your browser settings.

Account Security

Login uses a one-time password sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN — only the transaction reference and outcome.

Data Requests

To request a copy of your account data or ask us to delete it, submit a request through the Account Portal. We aim to respond within the period set by applicable law.

Common Legal Questions from Our Users

These are the questions we hear most often about account rules, data handling, and user rights. If your question isn't here, reach us through live chat or email.

These terms apply to anyone who creates an account on CK66. Access depends on local law — if online betting is restricted in your region, these terms do not override that.

Log into your account, go to the Help section, and submit a data access request. We process these requests in line with the timeframe required by applicable law.

We retain your account and transaction records for a defined period after closure for record-keeping purposes, then delete or anonymise them in line with our data retention schedule.

Yes. Raise the dispute through live chat or email with your transaction reference number. We reconcile wallet transactions against the mobile money provider's records to resolve mismatches.

We update the revision date at the top of this page whenever the terms change. Continuing to use your account after a revision means you accept the updated version.

The governing law is set out in the full terms document. Availability and enforceability of these terms depends on the laws of your local jurisdiction and eligible region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.